Privacy Policy

Last updated: January 2024

Introduction

moon-sequoia ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for a course or programme
• Submit an enquiry through our contact forms
• Subscribe to our newsletter
• Communicate with us via email or other channels

This information may include your name, email address, postal address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process course enrolments and manage your participation
• Respond to your enquiries and provide customer support
• Send administrative information, such as course schedules and updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you (e.g., course enrolment)
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: Processing necessary to comply with applicable laws

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and services
• Professional advisers such as lawyers, accountants, and auditors
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typical retention periods are:

• Course enrolment records: 7 years after completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

moon-sequoia
47 Deansgate
Manchester, M3 2BW
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.